Mission Statement
“Treat every customer like family.”
Department Description and Purpose
The primary responsibility of the Collections Department is to maintain the integrity of the District’s collection system, which consists of approximately 272 miles of sanitary sewer lines, 5,993 maintenance holes, 117 special structures, 12 pump stations, and several inverted siphons. The Collections crew cleans and video inspects over 1.5 million feet of sewer lines each year, and maintains records of sewer line condition. The crew partners with Engineering to establish repair and replacement priorities, and handling investigation, regulatory reporting, and claims for sewer overflows.